For medical clinics & practices

Never send another patient to voicemail.

TelAI is a done-for-you AI phone receptionist built for medical clinics and private practices. It answers new-patient and appointment calls — after hours, at lunch, while your front desk is with a patient, and on overflow — in English and Spanish, captures the request, answers hours and location questions, and emails your team the details in minutes. It never gives medical advice — it takes the message and routes urgent calls to you.

Hear the demo — (213) 752-9794 Book a setup call

Call it right now — ask about booking a new-patient visit, or your hours and location.

Hear a real call

Listen in: Medical Clinics

Hours, location, and callbacks — receptionist only. A sample TelAI call — no script reading, no captions, just the receptionist your callers would actually hear, in English and Spanish.

TelAI · sample call

English & Español · audio only

Prefer to test it live? Call the demo line — (213) 752-9794

The front-desk problem

Your staff is with patients — and the phones never stop

When your front desk is checking someone in, already on another line, at lunch, or closed for the day, patient calls go to voicemail — and most patients don't leave one. They call the next clinic that picks up, or they give up and wait. A new patient ready to book at 6 PM becomes someone else's patient by morning, and every missed call is a no-show, a lost referral, or a frustrated regular who couldn't reach you.

How it works

Live on your existing line in about a week

Forward the calls you miss

Keep your number and your front desk. You forward only after-hours, lunch, on-another-line, and no-answer calls — nothing else about your clinic changes.

It answers like your front desk

A receptionist tuned for your practice greets every caller in English or Spanish, answers hours, location, directions, and what you treat, and takes the appointment request — without ever giving clinical advice.

You get the lead in minutes

Name, callback number, reason for calling, and preferred times land in your front desk's inbox before the caller hangs up, with anything time-sensitive flagged for follow-up.

What TelAI can answer

Your hours, location, and directions
Whether you're accepting new patients
What services and specialties you offer
New-patient, follow-up, and consult appointment requests
What to bring and your new-patient process
How to reach you for prescription refills or records

What it captures on every call

Caller name and best callback number
New patient or existing patient
Reason for the call (in general terms)
Preferred days and times
Insurance or provider, if relevant
Preferred language for the callback

The lead in your inbox

Every call becomes a clean summary

Patient call — emailed to your front desk

Caller: Rosa Hernandez
Phone: (213) 555-0162
Patient: New patient
Reason: Annual physical, accepts new patients?
Prefers: Weekday afternoons
Insurance: Blue Cross PPO
Language: Español

Built for this business

Why medical clinics specifically

New patients, captured not lost

The missed new-patient call is the costly one. TelAI answers it, takes the request, and emails your front desk so it doesn't become a competitor's patient or a no-show.

No medical advice — ever

It is a receptionist, not a nurse line. It answers logistics — hours, location, services, booking — and never diagnoses, advises, or discusses results. Genuine emergencies are pointed to 911.

Bilingual by default

English and Spanish in the same call, switching mid-sentence the way your patients actually talk — no upcharge and no setting to remember to flip.

Front desk stays with patients

Routine questions and bookings are handled without pulling a staff member away from the person standing at the window or the line on hold.

Urgent calls flagged fast

A patient who needs to be seen soon is captured and flagged to you right away, with anything life-threatening pointed to 911 — instead of sitting in voicemail overnight.

A service, not a dashboard

I build, test, and maintain your agent for you — and you can call me directly. There's nothing for your front desk to learn or babysit.

Launch offer

First month free · $49 setup

Try TelAI on your clinic's line for a full month at no cost — $49 one-time setup, 300 minutes included, then $249/month if you keep it. Bilingual after-hours, lunch, and overflow coverage, live on your existing line in about a week, and you can cancel during the free month.

Start your free trial Or hear it first — (213) 752-9794

Questions owners ask

Asked, answered

+Does it give medical advice?

Never. It is strictly a receptionist — it answers logistics like hours, location, services, and how to book, and it takes a structured message for your team. It does not diagnose, advise on symptoms, or discuss test results, in any language.

+Is it HIPAA-friendly?

It is built to collect only what a front desk needs to route a call — name, callback number, and a general reason — and it doesn't request or store clinical detail. We'll walk through your privacy requirements during setup and can sign a BAA where appropriate.

+Will it book appointments into our system?

On the launch plan it captures the request — patient, reason, and preferred times — and emails your front desk to confirm and book. Live calendar or EHR-side booking on the call is available as an add-on once you're set up.

+What happens with an emergency call?

It captures the caller, flags urgency to your team immediately, and points genuine life-threatening situations to 911 — so an after-hours call reaches you instead of voicemail.

+Do we have to change our phone number?

No. Keep your number and forward calls to TelAI whenever you need it — after hours, at lunch, or on overflow. Setup is remote, anywhere in the U.S., with no onsite installation.